| American LaFrance National Sales Meeting |
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| John Thompson, Service Manager |
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I had the opportunity to attend the American LaFrance National Sales Meeting held in Charleston, SC on March 3-5, 2003. Along with sales related seminars, this year American LaFrance incorporated service topics also. I attended seminars ranging from major component refurbishing (i.e. chassis, aerial devices) to learning more about the new Eagle and Metropolitan Cabs that are now being built.
One of my daily responsibilities of being shop foreman is to be a direct link between our shop technicians and the factory customer support staff. They assist us with troubleshooting help, new vehicles deliveries and warranty issues. During the seminars many of the customer support staff also joined in the classes. That was beneficial to me and the other dealers who were in the service classes because we were able to develop or improve our business relationship.
One of the most important seminars I attended focused on improving customer service. I was able to learn some new ways to deal with our customers, not only from the American LaFrance staff but also from the other dealers.
I left Charleston with a new understanding from the factory point of view and improved customer service skills, which Campbell Supply Company strides to perfect, “Customer Service.”
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